Frequently Asked Questions

Forgotten Password?

If you forgot your password you can get a new password immediately using the forgot password page. If you run into any issues our super friendly 24/7 support staff will help you in real time via chat - the orange icon at the bottom right of this page will open chat - or email at

Are the games fair?

At Casiny we hold fair gaming to the highest standards and provide to our players only the best fair and responsible gaming providers. Apart from that, all games hold necessary Random Number Generation certificates to ensure they are fair!

Are there free-to-play games on the site?

Yes, all players are able to practice or play their favourite games without the risk of losing real money. Just click “Play for Fun” to load the game in the demo play mode.

What happens if the game I’m playing freezes in the middle of a round?

If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases it is usually played on the server and the winnings, if any, are added to your balance. If the issue isn't resolved please contact support.

What currencies can I play in?

At Casiny we offer a wide range of currencies for you to play in! This list includes: EUR, CAD, USD, AUD, NZD, BRL, BTC, LTC, ETH. If you'd like to add a new currency you can simply go to the profile section and then to your wallet where you will have the ability to open as many different currencies as you would like.

Is all my information secure on Casino?

We use the best and most innovative technologies, 128-bit Secure Socket Layer encryption and PGP protocol included, to ensure safe and secure data transfer.

How do I submit my documents? Where can I see the status of my documents?

To upload the required documents, go to your personal profile and click on the ‘Documents’ tab. Please mind that the file size should not exceed 2MB. Accepted file formats are pdf, gif, jpeg, jpg, bmp, png and tif. Once the documents are uploaded, please wait until we check them and verify your account. You can find out the status of your documents by clicking on the ‘Documents’ tab like before. If you are having any issues with verification please reach out to our friendly staff to ensure that you are taken care of immediately!

Can I close my account for a specified amount of time?

Sure. You are able to either self-exclude yourself for a specified period of time in your personal profile or let our Support Service Team close your account with a possibility to reopen it later. Just contact them directly through Live Chat or send an email to They work 24/7 and will sort everything out as fast as possible.

Can I change or update my details?

Absolutely! You will simply need to contact our support and let them know what is required to be changed and we will take it from there.

How long does it take to get verified?

We pride ourselves on the fastest verification of any casino! Simply upload all your documents to the verification section in your profile and contact support to expedite the process!

Can my documents be rejected?

Due to strict regulations from our gaming license we must ensure that all documents fit a specific criteria, meaning that sometimes we may need to reject documents to have new ones uploaded.

Why do I have to verify to withdraw?

We must follow strict rules set by our Curacao gaming license which re

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